Refund & Cancellation Policy

Cancelling an order

Because food and coffee are prepared to order, please call us on (02) 4234 1636 as soon as possible if you need to cancel. If we haven't started preparing your order we'll cancel it and refund it in full.

If something isn't right

If an item is missing, incorrect or not up to standard, contact us the same day and we'll remake it or refund it. Please keep your Square receipt handy.

How refunds are paid

Refunds are processed through Square back to the original payment method. Banks usually show the refund within a few business days.

Uncollected orders

Orders not collected by closing time can't be held overnight for food-safety reasons. Please call us if you're running late so we can help.

Your rights

Nothing in this policy limits your rights under the Australian Consumer Law.